I first stumbled across Truffaux years ago in Honolulu and decided to purchase my first Panama. It was and still is a great hat and has served me for more than 6 years. I finally decided it was time to get a new one and looked nowhere else but Truffaux! When I ordered online, I mistakenly entered the wrong shipping address due to a recent move. Oska worked with me to try to correct the issue, but the hat eventually made it's way back to Truffaux. Without hesitation, Oska shipped the hat back to me without charging additional shipping. The customer service at Truffaux is exceptional!! I made the mistake but he worked with me to correct it. And the hat?! Well, the hat is second to none. A beautiful hat that I will wear with pride for years to come! It's rare to find both a great product and a great company/people in the same place these days -